Conflict Management Training
Recognising and avoiding conflict is an essential part of any customer based job or role. Our conflict management training incorporates scenario based learning that will enable the learners to develop a sound conflict management strategy in a safe and controlled environment.
Our conflict management training is delivered by fully qualified trainers with sector experience in the application of de-escalation techniques.
The course covers:
• Introduction & legislation
• Risk assessment
• Self awareness
• Proactive service delivery
• Blocks to communication
• Signalling non-aggression
• Escalation – defusing and calming
• Post incident considerations
Anyone who books this course receives a discount on the Physical Intervention Course! Contact us for more info.
For more information regarding our Conflict Management Training Course please contact us.
Course fees & Timetable
£60 per person. Contact us for training schedule.